IviBet Casino Privacy Policy
At IviBet Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and protect the data you provide when you access our platform, create an account, or use any of our services. By using our website and services, you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions.
Who We Are
IviBet Casino is operated by Betable Limited, a company registered in England under company number 07080629, with its registered office at Suite 3.05 Colony Jactin House, Hood Street, Manchester, M4 6WX. We hold a licence issued by the UK Gambling Commission (UKGC licence number 23328). As the data controller, we are responsible for how your personal information is collected and processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you register for an account, use our IviBet Casino login, or interact with our services, we may collect a range of personal information about you. We only collect data that is necessary and relevant to providing you with a safe and enjoyable experience.
Personal Identification Data
- Full name, date of birth, and gender
- Residential address and contact details, including your email address and phone number
- Government-issued identification documents for identity verification purposes
- National Insurance number or equivalent, where required by law
Financial and Transaction Data
- Payment method details, including debit card numbers (Visa/Mastercard), PayPal, Trustly, MuchBetter, Google Pay, Apple Pay, and Pay By Mobile via Fonix
- Deposit and withdrawal transaction history
- Records of bonuses claimed, including any IviBet Casino bonus offers or promotional rewards
Technical and Usage Data
- IP address, browser type, and operating system
- Device information, including whether you access us via desktop, mobile browser, or the IviBet Casino app on iOS or Android
- Pages visited, time spent on our platform, and games played
- Login timestamps and session activity via your IviBet login credentials
How We Use Your Information
We use the information we collect for a number of legitimate purposes. Our use of your data is always proportionate, lawful, and in accordance with your rights. At IviBet Casino, we process your personal data for the following reasons:
- To create and manage your account and verify your identity as required by UKGC regulations
- To process your deposits and withdrawals in GBP, including transactions via debit card, e-wallets, and Pay By Mobile
- To provide access to our sportsbook, casino games, live dealer tables, slots, roulette, blackjack, bingo, and all other services we offer
- To administer promotional offers, such as the sportsbook welcome bonus, deposit match bonuses, free spins, and cashback rewards
- To detect and prevent fraud, money laundering, problem gambling, and other prohibited activities
- To comply with our legal and regulatory obligations under UKGC licence 23328
- To communicate with you via live chat or email at support@ivybet.com, including responding to your queries and providing service updates
- To improve our platform and personalise your experience based on your activity
Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so. Depending on the nature of the processing activity, we rely on one or more of the following legal grounds:
- Contractual necessity: Processing is required to fulfil our obligations to you as a registered user of our services
- Legal obligation: We are required to process certain data to comply with UK gambling laws, anti-money laundering regulations, and UKGC requirements
- Legitimate interests: We process data where it is in our legitimate interests to do so, such as to prevent fraud or improve our services, provided your rights are not overridden
- Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications
Sharing Your Data
We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our platform. At IviBet Casino, we ensure that all third parties we work with are bound by appropriate data protection agreements.
- Payment processors and financial institutions to facilitate your transactions
- Identity verification and KYC service providers
- Game software providers such as Pragmatic Play, Play'n GO, Big Time Gaming, Blueprint Gaming, Relax Gaming, and others who power our casino offering
- Fraud detection and compliance service providers
- Regulatory authorities, including the UK Gambling Commission, where required by law
- Grace Media (Gibraltar) Limited, which provides gaming software under UKGC licence 57869
Cookies and Tracking Technologies
Our IviBet Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our services are used. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by law. In most cases, we are obligated to retain records for a minimum of five years following the closure of your account, in order to comply with anti-money laundering regulations and UKGC requirements. Once the retention period has expired, we securely delete or anonymise your data.
Your Rights
As a data subject under UK GDPR, you have a number of important rights regarding your personal information. We are committed to upholding these rights at all times. You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to our legal retention obligations
- Object to or restrict certain types of processing
- Data portability, allowing you to receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data lawfully
To exercise any of your rights, please contact our support team via live chat or email us at support@ivybet.com. We will respond to your request within the timeframes required by applicable law.
Security of Your Data
We take the security of your personal information extremely seriously. Our IviBet Casino platform employs industry-standard technical and organisational measures to protect your data from unauthorised access, loss, disclosure, or misuse. These measures include encryption, secure server infrastructure, and regular security assessments. While we do everything we can to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our customer support team is available 24/7 via live chat on our website, or you can email us directly at support@ivybet.com. We are here to help and take all data protection matters seriously.
Content updated: July 23, 2026